COMMUNITY RELATIONS – SOCIAL DEVELOPMENT COMMISSION
Our Mission: Empowering Milwaukee County residents with the resources to move beyond poverty.
For over forty-five years, the Social Development Commission (SDC) has served as a planner, coordinator, and implementer of human service programs for low-income individuals and families in Milwaukee County. We currently have the following job openings:
EMERGENCY ASSISTANCE SPECIALIST
The Emergency Assistance Specialist is responsible for meeting the immediate needs of eligible persons facing a current emergency, which must be due to fire, flood, natural disaster, energy crisis, homelessness or impending homelessness. Emergency assistance is intended to avoid destitution of a child and provide living arrangements for the child in the home. This position requires an Associate degree in human services related area and four years related experience and/or training that demonstrate the skills, knowledge and abilities needed to perform the above tasks. Previous experience working with a mental health or AODA service. Knowledge and experience of relevant software applications – spreadsheets, word processing, and database management. Ability to develop and maintain relationships in a multicultural environment.
The Hotline Representative receives and makes incoming and outgoing calls to clients regarding energy assistance. Requirements include High school diploma or the equivalent. Two years of related experience in customer service; specifically, responding to high volumes of incoming and outgoing phone calls, reviewing and protecting client information and scheduling client appointments or the equivalent in related experience. This position requires computer experience specifically entering and retrieving information from databases and calendar software (e.g. Outlook). Ability to develop and maintain relationships in a multicultural environment.
The Job Developer will market One Stop employment services to area employers and will work in collaboration with Placement Specialists and other One Stop staff to connect job seekers to employment opportunities and assist in their job retention and meet agency, state and departmental benchmarks. This position requires a Bachelor’s Degree in Business Administration, vocational counseling, or a related field. Three years professional experience, knowledge of staffing, employer marketing, career assessments and evaluations, job development and job placement. Demonstrated ability to monitor program process, progress and make improvement recommendations based on internal and external factors. Strong written and oral communication skills; excellent presentation skills. Ability to develop and maintain relationships in a multicultural environment.
OPERATIONS SPECIALIST (ELECTRONIC CASE FILE SCANNING)
The Operations Specialist (Electronic Case File Scanning) is responsible for scanning high volumes of client documents into electronic case files, assist with compiling reports for management, and complete other assigned administrative tasks. This position requires a High School degree or equivalent; two years related experience. Ability to develop and maintain relationships in a multicultural environment.
RESOURCE CENTER COORDINATOR
The Resource Center Coordinator is responsible for the overall coordination and function of the Richards Street W-2 Resource Center. This position is responsible for greeting visitors, determining their needs and coordinates and matches the clients’ needs to the offerings in the Resource Center. Coordinates and maintains the Center’s schedule of activities. Supervises the W-2 Eligibility and Assessment Hotline staff. This position requires a Bachelor’s degree in a human service related field with a minimum of two years of related experience. Exceptional customers service skills. Experience working in a high traffic customer service environment. Excellent verbal and written communication skills. Knowledge and experience of relevant software applications – spreadsheets, word processing, and database management. Ability to develop and maintain relationships in a multicultural environment.
The CARES Transfer Coordinator is responsible for the review and appropriate transfer of W-2 client cases in the Client Assistance for Re-employment and Economic Support (CARES) System. The electronic case transfers may include the W-2 Eligibility and Assessment Agency (EAA), W-2 Work and Employment Agencies (WEA), W-2 SSI / SSDI Advocacy Agencies, Milwaukee County eligibility offices, and eligibility offices from other Wisconsin counties. This position requires a High School degree or equivalent; two years of comprehensive work experience in the CARES System. Previous experience and demonstrated ability to navigate expertly throughout the CARES Work Program and Economic Support subsystems. Must possess knowledge of CARES Benefit Issuance Pull Down dates and affect on a W-2 case. Strong oral and written communication skills. Knowledge and experience of relevant software applications – spreadsheets, word processing, and database management. Ability to develop and maintain relationships in a multicultural environment.
SDC’s benefits package includes a health plan, vacation, sick & personal days, flexible spending account, pension plan and tuition reimbursement. Application deadline is March 8, 2010. Only those to be interviewed will be contacted. Milwaukee County residency required within 12 months of hire for regular positions. The job description is available at: www.cr-sdc.org.
SOCIAL DEVELOPMENT COMMISSION
4041 N. Richards Street
Milwaukee, WI 53212